Q. What is Paperless Billing? (Also known as eBill)
A. Paperless Billing is an electronic version of your premium notice. Once you have signed up for Paperless Billing you will receive email notification when your premium notice is available to view. At the time you view your premium notice, you will be given the opportunity to schedule an electronic payment.
Q. When will my Paperless Billing start if I sign up?
A. Your Paperless Bill will take one to two billing cycles to take effect. At the time your Paperless Billing request has been processed, you will receive e-mail notification that your Paperless Bill is available through eService. Paperless bills generally are sent 20 days prior to the next premium due date. Please contact our Customer Service Department at 1-800-231-3655 if you have any questions regarding the timing of your bill.
Q. Why is my Paperless Billing selection gray?
A. Paperless Billing is not available for your policy type at this time. Please contact our Customer Service Depart-ment at 1-800-231-3655 to find out more about other billing methods available to you. Or, Click Here to sign up for Recurring Payments which will allow you to select a day of the month that you want to have your premium automatically deducted from your bank account when premiums become due without having to wait for a paper bill.
Q. What is Manage Preferences?
A. The Manage Preferences option allows you to manage your Paperless Billing features. You can control the following features through this option:
- Establish the option to have your bill automatically paid when the premium notice is produced
- Manage the receipt of a paper bill
- Control reminder notices through e-mail
You will receive an e-mail notification on the morning that the funds have been deducted from your bank account. You will still receive a copy of your bill electronically if this option is selected, too.
Q. What if I change my Internet service provider or e-mail address?
A. If you are signed up for Paperless Billing or make Electonic Payments through eService, American General Life Companies will continue to send e-mail notifications to the current e-mail address we have on file. In the event that we are not able to send e-mails to the address we have on file, we will attempt to contact you via telephone or U.S. Mail to obtain an updated e-mail address. If we cannot determine a new e-mail address, we will revert to mailing paper notifications. To update your e-mail address, click on the Maintenance menu option on the left of the screen after you log in to eService.
