AIG American General's E-Service allows customers of AIG American General insurers to obtain personal policy information 24 hours a day, 7 days a week. E-Service can be used to view coverage, values, billing details, and other information about your policy. In addition, a number of online transactions are available. Transactions currently available include address changes, beneficiary changes, loan requests, and online payments options for some of our policies. If you are a customer that owns a Variable Universal Life product, you also have the ability to change your premium allocations, and make transfers between funds. You can access E-Service by clicking the "E-Service Log-in" on the main menu of the Web site. A Login ID and password must be established before you can use this service.
The service is available for most individual life insurance policies issued by American General Life
Insurance Company, AIG Life Insurance Company, The United States Life Insurance Company in the City
of New York, and American International Life Assurance Company of New York. E-Service is not currently available for most annuity
contracts, group life insurance and policies issued by American General Life and Accident Insurance
Company or American General Assurance Company. Other policies may not be available depending on specific circumstances.
A variety of policy information is accessible, including:
- Policy Value
- Allocation Elections for Variable Life Insurance policies
- Rider Information
- Billing Option
- Beneficiary Information
- Agent Information
You will have the opportunity to make certain policy owner requests on-line.
Policy information is typically updated nightly, Monday through Friday. Occasionally, events outside of
our control may delay the update time.
This service is provided free of charge. You may, however, be responsible for any connection charges
associated with your Internet provider.
You need access to the Internet using a current version of a Web Browser (IE version 6 with Javascripts enabled or
Netscape 7.1 and above with Javascripts enabled). AIG American General's E-Service is designed to work with most computers, internet providers,
and web browsers.
Before accessing on-line policy information, you will need to establish a Login ID and password. You also will need to review and
agree to the Web site's "Terms of Use." You will establish your password by selecting the New User menu
option on the left side of the customer login screen. Complete all required information and hit continue.
Yes, you can choose your own Login ID and password. Your Login ID and Password must be a minimum of 8 characters, and a maximum of 12 characters. Your password must contain at least two letters and one number. The password must begin and end with a letter.
Once a Login ID is selected, it cannot be changed. You can change your password by selecting the
Maintenance option from the menu on the left side of the screen after you log in; then follow the
instructions to change your password.
You can select the "I forgot my password" menu option on the Customer Log in screen and follow the
instructions. You will be asked to answer the hint question that you provided when you enrolled. If you
answer correctly, your password will be sent to you via e-mail. If this does not help or if you forgot your
Login ID, you can call 800-280-2011 (Monday - Friday, 7:00 AM to 6:00 PM Central Time) for assistance.
Yes, once you are enrolled in AIG American General's E-Service, you can update your e-mail address,
simply by selecting the Maintenance menu option on the left side of your screen after you log in.
Several measures have been taken to protect your information:
- Use of this site to access your policy information requires a browser that will support a Secured
Socket Layer (SSL) encryption. This technology scrambles information as it is sent between your
computer and our server.
- Prior to allowing you to establish a Login ID and Password, other information must be submitted.
This information is verified with our current records to ensure accuracy.
- We have created a "Hint Question" that must be answered in the event a password is forgotten.
- You are required to select your own Login ID and Password. You should treat these as you would
treat any other Password or PIN Number. This is confidential information that you should never
share with anyone.
We use secure socket layer (SSL) encryption technology for browser contact. SSL protects information as
it crosses the Internet. You can tell if you are visiting a secure area by looking at the padlock symbol at the
bottom of your browser screen. If it is "locked," you have a secure session.
The following suggestions may be used to ensure the confidentiality of your policy information:
- Do not share your Social Security number, Login ID, or Password with anyone.
- Do not write them where others may view them.
- Do not reveal your information to anyone.
- Change your Password often.
- Immediately notify AIG American General's Customer Service toll-free 1-800-280-2011 (Monday - Friday, 7:00 AM to 6:00 PM Central Time), if you
notice any unusual activity on your policy.
- After completing a session using E-Service, use the "Log Out" button to exit.
No, the Social Security number is the critical item needed to set you up for E-Service or our related E -
Delivery. Please note AIG American General has taken steps to ensure E-Service is a secure internet site.
AIG American General will only use your e-mail address to facilitate service transactions with
you and AIG American General. The Privacy Policy regarding AIG
American General's use of personal information contains additional information describing our usage of
your personal information such as your e-mail address.
If you have questions about E-Service, please contact 1-800-280-2011 (Monday - Friday, 7:00 AM to 6:00 PM Central Time).
Contact information for service on your policy is available by selecting Customer Service Locations under
the "Contact Us" tab.
Yes, if you are currently signed up for E-Service, you now have the capabilities to make changes to your policy on-line.
Once you have logged into E-Service using your user ID and password, select the policy you wish to make changes on. When the summary screen appears, select the Online Services button on the left side of your screen. A list of the services available will appear. Simply click on the one you would like, and follow the instructions. If a service is not yet available for on-line changes, a form will appear if that service is selected. This form can be printed and mailed or faxed back to us.
Available services are based on the type of product you own. At this time, anyone signed up for E-Service has the capabilities to change their address, change their beneficiary designations, or request a form. If you own a Variable Universal Life product, you have additional capabilities to process changes to your premium allocations and deductions, transfer accumulation value between investment options, or set your policy up on automatic rebalancing.
Yes, we are continuing to develop services to be added to our current on-line service requests. As these services become available, we will notify all our E-Service customers of the new capabilities.
Changes to your policy received through E-Service are generally received in our office within 20 minutes. Actual processing time may take up to 7 business days to complete.
After you have submitted your request, you will be assigned a confirmation number. This number can be referenced if you feel your transaction was not processed. You will also receive a paper confirmation through the mail after the transaction has been processed. Keep in mind, it may take up to 7 business days to complete your change.
Once the request has been submitted, an e-mail will be sent to the e-mail address you provided us when signing up for E-Service. This E-mail notifies you a request has been received by us on your policy. In addition, the paper confirmation will always be mailed to the address we have on record. If you feel an unauthorized request has been submitted on your policy, please notify us immediately at 1-800-280-2011.
AIG American General's1 E-Delivery is a system that provides notice of new and updated policy and fund
prospectuses (and related documents) published on our Web site which affect your variable life insurance policies. The e-mail notification provides convenient point and click links to connect
you directly to the newly published documents. E-Delivery is an environmentally friendly substitute for
the paper versions of the documents you are currently receiving. You can view the documents on-line and
print them directly from our Web site.
Notice of other policy owner communications will be added to E-Delivery in the future.
Not at this time. The service is currently only available for variable life insurance policies issued
by American General Life Insurance Company, AIG Life Insurance Company, The United States Life
Insurance Company in the City of New York and American International Life Assurance Company of New York. However, we
plan to add other policy owner communications to E-Delivery in the future.
None. Rather, you will receive notification and a link to new and revised variable universal life insurance
policy and fund prospectuses, as well as annual and semi-annual fund reports as they become available.
Additional types of communications will be added to E-Delivery in the future.
Once signed up, E-Delivery will replace many of the paper documents you currently receive through the mail.
No. However, the E-Delivery e-mail provides notice of new and revised policy and fund prospectuses (and related
documents) placed on our Web site along with a convenient link to take you directly to our Web site.
You will need access to the Internet using a current version of a Web Browser. E-Delivery is designed to
work with most computers, internet providers, and web browsers. You will need Adobe Acrobat® ReaderTM
to view and print E-Delivery documents. If you do not currently have this software you can download a
free version from the http://www.adobe.com/products/acrobat/readstep.html Adober Acrobat® ReaderTM site.
Yes. Since you have the option to designate any e-mail address during enrollment, each member of your
family who is an AIG American General policy owner can enroll using the same e-mail address. Since we
send only one notification per e-mail address, you will then receive just one e-mail for your household.
If you have selected the option to receive one e-mail but receive more than one, please contact AIG
American General's Customer Service toll-free 1-800-280-2011 (Monday - Friday, 7:00 AM to 6:00 PM Central Time). We will attempt to correct the problem.
AIG American General will continue to send e-mail notifications to the current e-mail address we have on file. In
the event that we are not able to send e-mails to the address we have on file, we will attempt to contact you
via telephone or U.S. Mail to obtain an updated e-mail address. If we cannot determine a new e-mail
address, we will revert to mailing paper. To update your e-mail address, click on the Maintenance menu
option on the left of the screen after you log in to E-Delivery.
Yes. You may discontinue this service at any time. To do so, please contact 1-800-280-2011 between 7:00 AM and 6:00 PM Central Time, Monday through Friday.
